Miami based company is looking for someone to provide Helpdesk Support to end users by identifying, researching, and resolving technical problems within Microsoft environment.
You will be responsible for implementation of software, including new and existing customers and performing quality assurance on software implementations and changes.
Responsibilities:
• Provide support to end users on software issues. Identify, research, document and resolve technical problems. Respond to telephone calls, emails and personnel requests for technical support.
• Perform installations and testing of new software and software upgrades.
• Document, track, monitor and escalate the problems to ensure a timely resolution.
• Provide customer training
• Responsible for well-defined documentation and tracking of issues. Communicate with peers, department heads and external customers.
• Responsible for installing and testing of new software and changes for existing software in a non-production environment prior to implementation
• Providing support on off shifts during nights and weekends as necessary
Requirements:
• Bachelor/Associate Degree in IT, Software or related field preferred or equivalent experience
• 1- 2 years supporting software experience
• Knowledgeable with Microsoft products, General Networking, Communications
• Knowledge of basic MS SQL concept practices and procedures
• Should possess strong ability to work in a team environment.
• Should be a self-starter requiring little supervision and be able to multi-task on a variety of projects.
This is a full time permanent opportunity in Miami for a well-known company.
SherlockTalent is happy to provide $500 referral bonus!
